At this point, the issues found in the Google Pixel 2 XL are stacking up at a surprising rate. This was intended to be the year when Google would build on the foundation release of the first-generation Pixel phones to provide an excellent first-party hardware experience. However, thanks to a lack of effective quality control and issues inherent to LG’s P-OLED display technology, the Pixel 2 XL has hardly had a great run so far. Google had to publish a lengthy response to display quality complaints, and the company doubled the warranty period for all Pixel 2 and Pixel 2 XL owners as well. However, new reports have started coming in detailing audio recording issues on the Pixel 2 XL.
The problem consists of users experiencing terrible audio quality while recording video. This was first reported in the Google Pixel User Community, and the first reports have now been corroborated by other users as well as reviewers. The audio quality is said to be overly sharp and tinny. We don’t know what the cause of this issue is at the moment, but clearly it is a significant problem as it has an adverse impact on the video recording capabilities of the phone.
Considering that Google has been heavily promoting the video recording quality of both the Pixel 2 and the Pixel 2 XL with fused video stabilization, this issue was found at the wrong time for the company. It should be noted that for now, users are reporting this issue only on the larger Pixel 2 XL, not on the smaller Pixel 2. On paper, there should not be any difference in the video recording quality of the phones, as they use the same camera hardware, but it’s also not unsurprising given this issue relates to audio.
Google has now acknowledged this shortcoming in a response to CNET and promised that a software fix will roll out in the current weeks. The upcoming software updates for the Pixel 2 XL are confirmed to contain major changes, such as the reduction in max brightness by 50 nits, UI changes to prevent burn-in on elements such as the navigation bar, and now we have this fix for the audio recording issues as well. Given that all of these problems are being addressed, Pixel 2 XL owners may have a much less worrisome user experience in just a few weeks.
Source 1: Pixel User Community
Source 2: CNET
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